Two-Way SMS
Receive real-time feedback with 2-Way SMS
Dont miss out on customer’s feedback
Receive feedback from your customers with Two-way communication
Two-way SMS is a communication service that allows for interaction between the sender and the receiver. It is the only Bulk SMS channel that allows replies to text messages after a blast has been sent.
2-way SMS is the surest way to know what your customers think about your brand. It allows you to receive real-time feedback from your customers through the SMS channel.
Interactive SMS USE CASES
Run competitions & contests
Easily collect entries and provide instant responses, increasing engagement and participation in your competitions
Organise Quick Surveys and Polls
Gather valuable feedback instantly, enabling real-time decision-making and insights.
One-on-One Lead nurturing
Engage potential clients personally, improving conversion rates through direct, interactive communication.
Timely customer support via SMS
Provide instant, efficient responses to customer inquiries, boosting satisfaction and retention.
One Way SMS
One way sms communication, no bulk sms replies
Primarily used for to blast information to a large audience
Typically used for notifications, alerts, promotions, or updates where feedback is not required
Two-Way SMS
Allows Bulk SMS replies
Primarily used for interactive applications like providing support or lead generation
Ideal for interactive communication, such as surveys, contests, and personalized engagement where feedback or responses are necessary
2 Way SMS Benefits for your business
- Improved customer engagement
- High conversion rates
- Personalized campaign experience
Two way SMS Features
Customize Keywords & Shortcodes
Choose customizable Keywords and shortcodes that suit your business needs for your two-way SMS communications.
Reply to Bulk SMS at a go
Customers can reply to bulk messages in seconds after seeing your message. Each customer can reply to the sms with the keyword/shortcode
Real-time SMS Reporting & Analytics
Our two-way messaging platform provides users with in-depth analytics for messages sent and replies recieved. Analyze SMS delivery rates and failed messages